Fraud Alert Center

Vishing mimics phishing by trying to trap you into divulging your account numbers. But instead of being phished in an email message, you may receive a telephone call from an automated random dialer, and the voice on the other end of the line may tell you your credit card has been used illegally. You're then asked to dial a fake 1-800 number with another voice that asks you to confirm your account details and credit card number.

All this is possible because of Voice over Internet Protocol (VoIP), the new technology that makes inexpensive and anonymous Internet calling possible. While there are legitimate reasons to disguise a phone number on caller ID, consumers now have a more difficult time determining fraud from valid contact. The most important thing to remember, however, is to never give any personal or financial information over the phone if you didn't initiate contact.

Tips to protect yourself from Vishing

•  If you get a phone call and someone asks you to give or confirm credit card or personal information, hang up. Then call your credit union or the financial institution that issued the card by using the phone number on the back of the card or on your statement and report the attempt.
•  If you get a call from someone who claims to be from a financial institution you do business with and who knows your credit card account number but wants the three-digit code on the back of the card, immediately hang up.
•  If you get an email message asking you to call a toll-free number to verify account information, delete the email. Never provide personal information or account information based on an email request.
•  Don't be fooled by the fact that the caller's phone number appears to be a regional telephone number; it could have been spoofed using Voice over Internet Protocol.
•  Be suspicious of any phone or email contact that doesn't use your first name or surname.
•  Never dial a call return number - or reply to an email - regarding any financial matter.

A method that generally involves criminals tampering with the card reader. Your card may seem jammed when you insert it into the ATM, and someone may walk up and suggest that you re-enter your personal identification number (PIN). When that doesn't work, you may give up and leave, but that person - the thief - can retrieve your card along with the device he or she placed on the machine. The thief can use your card to withdraw money (since he/she watched you enter your PIN). Or, the thief may watch you enter your PIN via a camera a distance from, or even attached to, the ATM.

Sometimes, your transaction may proceed uninterrupted, but a skimmer attached to the card reader captures the information on your card, or a fake PIN pad or covering of the existing pad allows the thief to steal your PIN. While you'll get your card back, the thief can use the information from your card to replicate the card and withdraw cash. If it's a debit card, he or she can even make signature-based purchases at most retail locations with the counterfeit card. In another situation, the thief may be able to intercept your cash at the end of the transaction by adding a false front on the cash dispenser, which traps the bills inside. It may seem that the machine is malfunctioning, but once you leave, the thief will claim your cash.

Tips to protect yourself from ATM Skimming

The best way you can protect yourself is to be alert. If an ATM looks different or as if it has been tampered with, do not use it. If you see anyone standing near the ATM or watching the machine from a distance, leave and find another machine.

While theft of a purse or wallet is a big red flag for credit card fraud, it is important to note that thieves do not need possession of your card in order to use it; they can simply use your card number to make purchases over the phone or online. They can get this information in a variety of ways: looking through trash to find receipts or statements with your credit card number on it (also known as dumpster diving); luring you to give them your credit card information through the mail, over the phone or online; or capturing the information after you've used the card, either at the store or through the credit card processor.

Tips to protect yourself from credit card (and debit card) fraud

•  Although you may not be able to keep hackers or dishonest employees out of your credit card processor's office, you can take simple defensive measures to keep thieves from stealing your credit card information from the garbage. (Note: Because debit cards can be used at many of the same places you can use a credit card, these tips apply to both.)
•  Make sure your credit card company has your current phone number so it can contact you if it sees suspicious charges on your card.
•  Don't use a debit card for online purchases. Unlike credit cards, most debit cards don't have a limited fraud liability.
•  Don't authorize payments or give out personal information over the phone unless you call a specific creditor and know its reputation.
•  Review your credit card and checking account statements regularly. Many thieves will "test out" a card by charging small amounts, such as at a gas station.
•  Notify your card issuer if a monthly statement fails to arrive in the mail. Criminals may have changed the address on your account to hide fraudulent activity.
•  Check your account statements for errors as soon as they arrive. If there is an error, contact the financial institution as soon as possible.
•  Shred pre-approved credit card offers, statements, and bills that contain account numbers or other personal information before throwing them away.
•  Keep a record of your account numbers, card expiration dates, and the card issuers' phone numbers in a safe place - but not in your wallet.
•  Be careful about using your credit card at Internet cafes or anywhere with a wireless connection.
•  Check your credit report every year for errors and unauthorized accounts.  Go to www.annualcreditreport.com to request a free credit report from each of the major credit reporting agencies - Experian, Equifax, and TransUnion.  Stagger your requests.  For example, get one free report from Experian, in four months get a free report from TransUnion, and in another four months get a free report from Equifax.